1. What does You’ve Got it Maid do?
You’ve Got it Maid is a full service cleaning company. Our experienced staff can provide regular and one-time cleaning services for you, for your home, your office, your carpets, your windows or new construction location.
2. What is the score card?
The “score card” is our report card, and your tool for ensuring that you are getting what you need. Periodically, we will leave a score card for you to let us know how we did. Of course, it’s completely optional.
3. How does your price and quality compare to other services?
Our clients tell us that that our prices are fantastic for the value that we deliver. Will we be the cheapest bid that you will receive? Probably not. We focus on quality and giving you what you are paying for. For example, we don’t just run a feather duster over your dining room table and call it done; instead we use top of the line micro-fiber cloths to carefully dust each item including chair backs, ledges, and legs. It’s that kind of quality that keeps our customers with us for years.
4. Do I need to provide products or equipment?
No. We provide all of that for you. Not only do we bring everything that we will need to complete your job to sparkling quality, but we also pride ourselves in using the best quality equipment and products available to commercial companies.
5. What’s “green cleaning”, and why is it important?
We care about our customers, our staff and the environment, and that is why we use earth-friendly products to clean and sanitize your home without all of the stinky smells, harsh residues, or chemical impact that traditional products can have.
6. Do you clean in teams or individuals?
We do both. One of the ways we customize your cleaning is to give you the option of a 1, 2 or 3 person team. Depending on the job and scheduling needs we will assign the best team size to get the job done right.
7. Do your house cleaning technicians speak English?
Yes. Communication is very important in this job. In our screening process we make sure that each team member can effectively communicate with our clients, our management and other team members.
8. What kind of training does your staff receive?
We are very careful about picking the right staff to join our team. Generally only 1 out of every 20 respondents to our employment listings qualify to work for our company. After hiring the most eager and brightest candidates we begin a 40 hour, 6 part training program with standards testing that they must complete before becoming a You’ve Got it Maid Cleaning Technician. If a team member wants to become a Trainer or Supervisor, he or she must undergo additional training. And, we have an on-going weekly continued education training to keep all of our staff up on the latest techniques in cleaning, customer service, and problem-solving.
9. Can you clean my carpets, windows and/or my commercial office space?
You bet! We are a full service operation and can arrange for your carpets, windows, home or commercial space, and/or your new construction job to be cleaned. Call us to find out more details.
10. Do I need to be home when the cleaning is done?
No. That’s completely up to you. Our licensed, bonded, insured employees know what they are doing and can be trusted to do a terrific job whether you are home or away.
11. Do you do one-time cleanings or do I need to sign up for regular service?
We can do either one. We do a lot of party preparation or cleanup, semi-annual deep cleans, get ready for your mother in-law, etc. The more frequent the service, the better pricing you will receive, of course.
12. Laundry, dishes, ironing… What kinds of extras can you do and not do for me?
Not generally, but let us know what you had in mind, and we can see if we have the appropriately trained person that can complete your request.
13. Are you part of a chain of cleaning companies?
No. The Fain Family started You’ve Got it Maid over twenty five years ago, and Michele Fain loves running an active local business in her community. Running her own business instead of being part of a national chain allows to design her business and her services however will best serve her clients, instead of being restricted to a one-size-fits-all structure.
14. What happens if something gets broken?
Of course, we hope this never happens, but in the event that it does just report it to our office, and we will take care of you right away.
15. Do you offer a guarantee?
Absolutely we offer a guarantee! We aren’t happy until you are. If you are unsatisfied with anything, just call our office within 24 hours and we will re-clean the missed area, no problem!
16. I want to get started, what’s my first step?
Call us right now at (405) 728-0784, and we will get you an estimate, and get you started right away!